Customer Care
Contact Us
Need help with your BCBG order or have a question before you shop? Our support team is here to make the next step simple.
For customer service, email BCBG at:
service@mailsenders.netWhen You’ll Hear Back
BCBG typically responds within 24–48 hours. Messages are reviewed during customer service hours, Monday–Friday, 9:00 AM–6:00 PM.
To help us assist you faster, please include the key details related to your request in your first message.
What To Include
- Your order number, if your message is about a purchase.
- The email address used at checkout.
- A clear description of what you need help with.
- Product names, sizes, colors, or style details when relevant.
- Photos, if your question involves an item condition or product concern.
Order Support
Contact BCBG for questions about order details, order updates, checkout concerns, or help reviewing information connected to a recent purchase.
Shipping Support
If you have a shipping question, send your order number and the email used at checkout so the BCBG support team can review your request.
Returns & Exchanges
For return or exchange help, include your order number, the item name, and a short note about the request you would like BCBG to review.
Product Questions
Have a question about a BCBG item, fit, size, color, material, or styling detail? Share the product name or link so we can better understand what you are looking at.
Account Help
For account-related questions, include the email address connected to your BCBG account and a brief description of the issue.
Contact Form
Use the contact form on this page if you prefer to send your message directly through the website. Please include the same helpful details listed above.
Customer Service Hours
Monday–Friday, 9:00 AM–6:00 PM.
Messages sent outside these hours will be reviewed during the next available customer service window.
Your Privacy
Please avoid sending sensitive payment information by email or through the contact form. BCBG will use the information you provide only to review and respond to your customer service request.
We’re Here To Help
Thank you for reaching out to BCBG. Whether you need help with an order, shipping, returns, exchanges, product questions, or account support, we’ll do our best to point you in the right direction.
