Shipping policy

Shipping Policy

Shipping Policy

BCBG offers Free Worldwide Shipping on orders placed through our online store. This page explains order processing, estimated delivery, tracking updates, customs and tax coverage, and what to do if you need help with a shipment.

Shipping Rate Free Worldwide
Processing Time 1–3 Days
Delivery Time 2–5 Days
Tracking Update 1–3 Days

Free Worldwide Shipping

BCBG provides Free Worldwide Shipping. There is no separate shipping charge added at checkout for eligible orders shipped through our store.

Shipping availability may depend on local delivery access, service restrictions, or temporary carrier limitations. If we are unable to ship to the address provided, we will contact you using the information submitted with your order.

Order Processing Time

Orders are processed within 1–3 days after they are placed. Processing includes order review, item preparation, and shipment handoff.

Processing time is separate from delivery time. Orders placed during high-volume periods may require the full processing window before shipment.

Estimated Delivery Time

Estimated delivery time is 2–5 days after the order has been shipped.

Delivery estimates may be affected by destination, customs review, local delivery conditions, weather, holidays, or other events outside normal transit operations.

Shipping Rates

Shipping is free worldwide through our Free Worldwide Shipping service.

  • Worldwide shipping rate: Free.
  • Additional shipping charge at checkout: None.
  • Customs duties, import taxes, brokerage fees, and government charges: Included in Free Worldwide Shipping.

Tracking Information

Once your order has shipped, tracking information will be provided when available. Tracking updates may take 1–3 days after shipment to appear or refresh in the tracking system.

If your tracking link does not show movement immediately, please allow the tracking update window to pass before contacting support.

Wrong Address

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at service@mailsenders.net and include your order number and the correct shipping address.

If an order has already shipped, address changes may not be possible. We will review the request and provide the available next steps.

Customs, Duties & Taxes

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service.

If such fees occur, they will be covered by BCBG. Customers are not responsible for customs duties, import taxes, brokerage fees, or other government charges connected to our Free Worldwide Shipping service.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, or arrives damaged, contact us at service@mailsenders.net with your order number, tracking details, and a clear description of the issue.

  • For delayed packages, include the most recent tracking status.
  • For missing packages, confirm the shipping address used at checkout.
  • For damaged packages, include photos of the packaging and item condition when available.

BCBG will review the information provided and help you with the next available support step.

Shipping Destinations

BCBG ships worldwide through our Free Worldwide Shipping service. Delivery availability may vary if a destination is affected by temporary restrictions, local service disruptions, or address limitations.

Carrier Information

Shipping carrier details may vary by destination and order. If carrier information is needed for your store setup, use: [Insert shipping carrier].

Contact Us

For shipping questions, address updates, tracking help, or package concerns, contact BCBG customer support and include your order number whenever possible.